Gebagee FAQ — Frequently Asked Questions

No, Gebagee's rules allow only one account per person. If multiple accounts are found belonging to the same individual, all of them will be permanently closed and any accumulated bonuses and balance may be forfeited. Sticking to one account gets you the best experience and full benefits.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email — a reset code will be sent within seconds. Use that code to set a new password. The OTP is only valid for 5 minutes, so use it right away.

Entering the wrong password 5 times in a row will temporarily lock your account for 30 minutes. It will unlock automatically after that period. If your account has been permanently closed and you are unsure why, contact our Help Center — our team will resolve it promptly.

Yes, you can update your mobile number or email address from your account settings. You will need to enter a verification code sent to your current number or email to confirm the change. For security reasons, multiple changes cannot be made on the same day.

Gebagee is strictly for users aged 18 and above. You will be required to verify your age during registration. If you are found to be underage during identity verification, your account will be closed immediately.

Gebagee supports deposits via Mobile Pay, Nagad, Rocket, DBBL Nexus, and bank transfer. The most popular and fastest options are Mobile Pay and Nagad — funds typically appear in your account within 1–5 minutes.

The minimum deposit on Gebagee is just ৳500, so you can get started with a small amount. The maximum daily deposit limit is ৳10,00,000. VIP members may have a higher limit.

Withdrawals to Mobile Pay or Nagad are typically completed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Your first withdrawal will require a completed identity verification (KYC), which may take a little longer.

Please wait 15 minutes first — delays are sometimes caused by network lag. If the funds still haven't arrived, contact our Help Center with your transaction ID and a screenshot. Our team will resolve the issue within 24 hours.

Yes, KYC verification is required before your first withdrawal. Simply upload a photo of your NID, passport, or driving licence. Once verified, you won't need to do it again. The process is typically completed within 24 hours.

Your first deposit on Gebagee earns you a 100% Welcome Bonus. Deposit ৳1,000 and you'll have ৳2,000 to play with. The maximum bonus is up to ৳20,000, and it's credited to your account automatically.

You must meet the specified wagering requirements before withdrawing a bonus. Typically, you need to wager 10–20 times the bonus amount. For example, a ৳1,000 bonus with a 15x requirement means you need to place ৳15,000 in total bets. Conditions vary by offer, so read each offer page carefully.

Free spins are awarded after registration and through various promotions. Once logged in, you can check your free spin balance under the "Bonus" section. Head to the designated slots game to use them. Winnings from free spins can also be withdrawn, subject to wagering requirements.

Weekly or monthly cashback offers return a set percentage of your total losses. Cashback from the previous week is typically credited to your account every Monday. VIP members receive a higher cashback rate.

Gebagee offers: Sports Betting (cricket, football, tennis, badminton), Live Casino (baccarat, roulette, blackjack, poker), slots (1000+ titles), card games, lottery, virtual sports, and eSports betting.

Log in and go to the "Sports" section. Select your preferred event, choose your bet type (1X2, Over/Under, etc.), and enter your stake. Click "Confirm Bet" to complete the wager. During a match, live betting odds update in real time.

The minimum bet for Sports Betting is ৳50, and the maximum varies by event. Slots start from as little as ৳1. Live Casino tables start from a minimum of ৳100 per bet. VIP members can place larger bets at high-stakes tables.

Yes, all games use certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. Our game providers meet international standards and are regularly audited by independent third parties.

Enable two-factor authentication (2FA) — it's easy to set up from your account settings. Use a strong password that you don't use anywhere else. Never share your login details with anyone. Avoid logging in on public Wi-Fi.

Yes, Gebagee uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. Read our Privacy Policy for more details.

Change your password immediately and log out of all devices. Go to "Active Sessions" in your account settings and close any suspicious sessions. Then notify our Help Center — our security team will investigate promptly.

Always go to the site by typing gebagee.app directly into your browser — never by clicking a link. Gebagee will never send you a login link via SMS or email. If anyone calls asking for your password or OTP, never share it — it is always a scam.

Points are earned automatically on every bet and game you play. You typically earn 1 point for every ৳100 wagered. Once you accumulate enough points, you will be automatically promoted to the next VIP tier. Visit the VIP page for full details.

Gebagee has 5 VIP tiers: Silver, Gold, Platinum, Diamond, and Elite. Higher tiers unlock greater cashback rates, faster withdrawals, a dedicated account manager, birthday bonuses, and invitations to exclusive events.

Your accumulated points can be redeemed for bonus cash, free spins, or special rewards. Go to the "Rewards" section of your account to redeem them. Some points can be converted directly into your wallet balance.

Points are generally valid for 1 year from the date they were earned. If you stay regularly active, your points' expiry will automatically extend. If your account is inactive for 60 days, you'll receive a warning that your points are about to expire.

Download the Gebagee app directly from the App page on our website. Android users can download and install the APK file. iOS users can find it on the App Store. Completely free.

First, fully close the app and reopen it. Check your internet connection. Clear the app cache (Settings > App > Clear Cache). Make sure you are using the latest version. If the issue persists, visit gebagee.app through your mobile browser.

Google Chrome and Mozilla Firefox offer the best performance. All features also work on Safari and Edge. Older browser versions may cause some features to not work correctly — always keep your browser up to date.